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Refund and Return Policy

Last Updated: August 2026

Thank you for shopping at Pao Bloom Studio. We strive to provide you with high-quality and custom products. Please read our return and refund policy carefully before making your purchase.

1. Final Sales and Custom Items

Due to the personalized nature of the vast majority of our products (such as printed ribbons, floral arrangements, and custom-made items), all sales are final.

 We do not accept exchanges, cancellations, or returns for change of mind once an order has entered production or has shipped.

 Exceptions will only be evaluated if the received product has a verifiable manufacturing defect or an error directly attributable to our studio.

2. Exceptions and Optional Returns

If you wish to request an exceptional return under specific circumstances and it is approved by our team:

 Return Shipping Cost: The return shipping cost is the customer's responsibility, applying a flat fee of $9.99 USD, which will be deducted from the total refund amount or must be covered prior to the processing of the return label.

 The item must be returned in its original packaging, unused, and in the same condition you received it.

3. Damaged or Incorrect Products

If you received a product damaged during transit or an incorrect item:

 You have a maximum period of 48 hours from the time of delivery to report it to our support email, attaching clear photographs of the product and the packaging.

 We will evaluate the case immediately to coordinate a replacement or the appropriate solution at no additional cost to you.

4. Contact

If you have questions about your order or need to report an issue, you can reach out to us through our store's customer service channels.