Everything you need to know before choosing your gift.
Are these fresh flowers?
Our satin rose bouquets are handmade keepsakes, not fresh flowers. They do not need water. Please check each product description for its materials and included details.
Can I personalize the ribbon?
Selected bouquets offer ribbon options in English or Spanish, plus custom wording. Choose the option on the product page and follow its instructions. For custom wording, include the exact message in the ribbon instructions field when available, or contact us to confirm the wording.
When will my order ship?
Orders are processed within 3 business days, excluding weekends and holidays, after the order confirmation email. You will receive another notification when your order ships. Processing time is separate from carrier transit time.
How much is shipping, and when will it arrive?
Shipping charges and estimated delivery timelines are displayed at checkout. They depend on your address, package weight and chosen service. We use carriers including UPS and USPS. If you need a gift by a particular date, contact us before ordering.
Will my bouquet look exactly like the photos?
Product photos show the design and details. Because the bouquets are handmade, arrangement and placement may vary slightly. Select the rose count, color and ribbon option shown on the product page.
What if something arrives damaged or incorrect?
Inspect your order on arrival and contact us promptly with your order number, a description of the issue and clear photos so we can review it.
Can I return my order?
Eligible items may be returned within 14 days of delivery under our return policy. Personalized items and other exceptions apply. Contact us before sending anything back. See our full return policy.
Need more help?
Email dvdslns@outlook.es or visit our contact page. We can also help in Spanish.